gan89Privacy Policy

What We Collect on gan89

When you create an account on gan89, we collect your full name, date of birth, email address, phone number, and residential address. This information is mandatory for account creation and verification.

During KYC verification, we collect a government-issued ID (KTP, passport, or driver's license) and proof of residential address. We also store your payment information—the bank account or e-wallet account you use to deposit and withdraw funds.

Account data

Name, email, phone, address, date of birth, username, password hash, account balance, deposit and withdrawal history.

KYC documents

Government-issued ID, residential address proof, document verification status, and verification timestamp.

Payment data

Bank account details or e-wallet account information used for deposits and withdrawals. We do not store full card numbers or passwords.

Betting data

Your bets, wagers, game history, and account transactions. This includes Liga 1 football bets, live-dealer play, slot spins, and esports stakes.

Technical data

IP address, browser type, device type, operating system, pages visited, and timestamps of your activity on gan89.

Communication data

Messages you send to our support team, live chat conversations, and email correspondence with us.

We also collect information automatically when you visit our platform. This includes IP address, browser details, device type, and which pages you access. We use cookies and similar tracking technologies to remember your preferences and improve your experience on gan89.

How We Use Your Data on gan89

We use your data for specific, stated purposes. We never use your information for purposes you have not consented to or that contradict our stated policy.

• Account management: We use your information to create and maintain your gan89 account, verify your identity, and process deposits and withdrawals.
• KYC compliance: We verify your identity and address to comply with anti-money-laundering (AML) and Know Your Customer regulations. This is a legal requirement in jurisdictions where we operate.
• Payment processing: We share your payment information with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals.
• Fraud prevention: We use your data to detect and prevent fraud, money laundering, and unauthorized access. This may include sharing information with third-party fraud-detection services.
• Customer support: We use your information to respond to your questions, resolve disputes, and provide technical assistance.
• Platform improvement: We analyze aggregated, anonymized data to improve our platform, understand user behavior, and optimize game offerings and payment options.
• Legal compliance: We may disclose your information to law enforcement or regulators if required by law or if we reasonably believe disclosure is necessary to protect our rights or the public.

Third-Party Data Sharing on gan89

We share your data with third parties only in specific circumstances:

1. Payment processors

   We share your payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment processors to facilitate deposits and withdrawals.

2. Fraud-detection services

   We share account data with third-party fraud-prevention providers to detect suspicious activity and protect our platform and users.

3. Legal authorities

   We disclose information to law enforcement, regulators, or court orders when required by law or when we believe disclosure is necessary to protect our rights.

4. Service providers

   We may share data with hosting providers, technical support vendors, and data-analysis tools that help us operate gan89. These vendors are contractually bound to protect your data.

We do not sell your personal data to advertisers or marketing companies. We do not share your betting history or game activity with unrelated third parties. Any data sharing is strictly limited to the purposes listed above.

Data Storage & International Transfer

Our servers may be located outside your jurisdiction—possibly in different countries with different data-protection laws. By using gan89, you acknowledge that your data may be stored and processed internationally.

We implement standard security measures to protect your data during storage and transfer, including encryption in transit and at rest. However, no security measure is absolute. If you are concerned about international data transfer, contact our support team to discuss your options.

Your Rights on gan89

You have the right to access, correct, and delete your personal data. You may also request a copy of all data we hold about you in a portable format.

To exercise these rights, contact our support team via live chat, email, or in-app messaging. Provide your account details and specify which right you wish to exercise. We will respond within standard processing windows. Some requests (such as data deletion) may require additional verification to confirm your identity.

Certain data, such as betting history and transaction records, may be retained for legal or audit purposes and cannot be deleted. We will explain any restrictions when you make your request.

Cookies & Tracking on gan89

We use cookies—small text files stored on your device—to remember your login preferences, language selection, and betting history. These cookies improve your experience on gan89 by reducing the need to re-enter information on each visit.

Most browsers allow you to disable or delete cookies. Instructions are available in your browser settings. Disabling cookies may affect your ability to use certain gan89 features.

Data Security on gan89

We implement industry-standard security practices to protect your data: encrypted connections (HTTPS), secure password storage, and regular security audits. Our team has limited access to personal data and signs confidentiality agreements.

However, no security system is completely impenetrable. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

You are also responsible for protecting your account. Keep your password private, use a strong password, enable two-factor authentication if available, and log out after each session.

Changes to Our Privacy Policy

We may update this policy at any time. If we make material changes, we will notify you by email or in-app message. Your continued use of gan89 after notification means you accept the updated policy.

If you do not agree with updated terms, you may request account closure and withdrawal of your balance.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy complaint, contact our support team:

• Live chat: Available during platform operating hours for urgent privacy questions
• Email: Submit privacy requests or detailed inquiries via email
• In-app messaging: Message our support team directly from your gan89 account

We are committed to protecting your privacy and responding promptly to your concerns. Our support team can answer questions about data collection, storage, deletion, or any other privacy matter related to gan89.